FREQUENTLY ASKED QUESTIONS

Yes,  of course. We would love to chat to you about your potential case. We call this our Assessment Stage and for nearly all types of application this is free of charge and we will never put any obligation on you to proceed.

We recognise that people need appointments outside of the normal 9.00-5.00. That’s why we are always available for appointments outside of these times, by prior arrangement.

You can certainly make the application on your own. Our Assessment Stage and Advice Stage are there to enable you to make a fully informed decision on how you wish to proceed.

We are specialists on the UK's immigration system. Each country has their own set of immigration rules and we cannot provide advice on emigrating abroad.

Each type of application is different and we will always be completely upfront about how much each stage of your case will cost. Additionally, we will work on agreed fees (which always will include any VAT for non-work applications) so that you have complete certainty over how much it will cost. To find out more about the prices for each individual service we offer please click here.

We prefer to take on a low number of cases at any time so that we can deliver the standard of customer care that our clients deserve. How long your case takes to prepare will largely rest on how quickly you can gather the required documents you need to submit in support of your immigration application.

This varies from  case to case but we will always advise you on the anticipated timescales involved at the time you make your immigration application.

We will assist you to make the strongest application possible with the greatest prospects of success but we can never guarantee a successful outcome. As part of our Advice Stage we will give you an analysis of your prospects of success so that you can make your decision as to whether you wish to proceed with your immigration application.

You can if you wish - we would love to see you but it is not always necessary. We offer advice via the telephone and video conference. You choose the option which is most convenient for you.

We will always let you know what is happening on your case in whatever format is best for you. Additionally we are working on offering you the ability to be able to access your case files in real time. Watch this space!

At any time that is convenient to you. We treat each client’s needs individually and will adapt to accommodate your requirements as far as we reasonably can. You can see exactly when our lawyers are free via our scheduling tool on our website.

Our fees are payable at the start of each stage (the Assessment Stage is free). We do offer payment plans for some cases at the Application Stage as we understand that committing to large upfront payments can be difficult for some clients.

All our lawyers specialise in certain areas within immigration law so we would always advise that you choose someone with the correct relevant specialism. That said, we normally have more than one specialist in each area so that you have the choice over which lawyer represents you.

Yes, we want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

• Within six months of receiving a final response to your complaint

and

• No more than six years from the date of act/omission; or
• No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: [email protected]

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Fees can be complex to work out as they vary between application types and they are regularly updated. Your legal advisor will always work out the correct fees at the time you make your application. A list of the fees are available here though for those who wish to research them - please be aware that we cannot guarantee that this always up to date given how frequently they change.